At Professional Branding Botswana, customer satisfaction is our priority. If you are not completely satisfied with your purchase, you can return or exchange your product under the following conditions:
- No items will be returned or exchanged unless prior written authorization has been obtained from Professional Branding Botswana within 24 hours of delivery/collection and will be subject to a 25% handling and admin fee.
- It is the sole responsibility of the purchaser to determine that the goods purchased are suitable for the purposes of intended use.
- Professional Branding Botswana cannot accept returns on incorrect items that have already been branded and approved by the client prior to branding.
- All non-faulty returns/exchanges will be subject to a handling fee of 25% of the total amount of the invoice.
- Under no circumstances may goods be returned to any of our physical addresses without prior written arrangement.
- Refunds will take up to 30 days once accepted.
- Goods returned will be either replaced or a credit given at Professional Branding Botswana’s discretion.
- No branded goods will be returnable if not branded by Professional Branding Botswana.
- Professional Branding Botswana cannot accept returns on incorrect items which have already been branded regardless of whether it’s Professional Branding Botswana’s fault or not.
- Once an order on memory sticks has been collected from us, Professional Branding Botswana cannot accept a return on it.
- Once stock has been collected/delivered from/by Professional Branding Botswana, we have no control over it. As such, we do not accept responsibility for any damages or shortages not reported within 24 hours.